Policy

Please read our policies carefully before placing an order with us. By purchasing from our shop, you engage in our "Service" and our policies are bound to be in effect. If you do not agree to any of the term, then your order may not be accepted. We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. It is your responsibility to check this page periodically for changes. We also reserve the right to refuse service to anyone for any reason at anytime.

Last updated: December 24, 2024

Table of contents

1. Precaution

We caution clients with allergies to consume our sweets at their own risk.


Allergens Found in Our shop: 

Nuts and Nut By-Products

Eggs and Egg By-Products

Milk and Dairy Products 


Unfortunately, we do not make vegan or non-dairy cakes.

2. Payment


3. Cancellation

4. Guarantee / Disclaimer

5. Refund / Return / Changes

Care and Responsibility

Once your product leaves our shop, it becomes your responsibility. We are not liable for any damage during transport, setup, or afterward. To help ensure your cake arrives safely, we will provide instructions on handling, transporting, and storing it. Please note that cakes are delicate and require proper care. Unfortunately, we cannot issue refunds for damages that occur after pick-up.

Refunds and Returns

Refunds cannot be issued for cakes that have been used, consumed, or altered. If you encounter an issue, please contact us promptly and return the cake within 24 hours of pick-up in its original condition.

Custom Design Disclaimer

For custom designs inspired by photos from other decorators, we strive to capture the essence of your request but cannot guarantee exact duplication. Refunds will not be provided if the cake doesn’t perfectly match the reference photo.

Flavor and Texture

The flavor and texture of cakes are subjective preferences and are not eligible for refunds or modifications.

Order Acceptance

When you or your designated person picks up the order, it is considered "accepted." At pick-up, we will confirm details like design accuracy and spelling. Refunds will not be given for issues related to decoration style, writing, color shades, or general design after the order is accepted. However, in certain cases, you may return the cake for design adjustments.

Refund Eligibility

We will provide a full or partial refund in the following cases:

Refunds are not available for any other circumstances. We appreciate your understanding and your trust in our services.